Spawiko - Premium Electronics & Gadgets

Delivery & Shipping

For emergency situations, we offer same-day delivery within Nairobi and 24-hour delivery to major cities across Kenya. Contact our emergency line at +254 711 000 000 for urgent requirements. We prioritize emergency medical equipment to ensure healthcare facilities receive critical supplies when they need them most.

We deliver medical equipment to all 47 counties in Kenya. Major cities like Nairobi, Mombasa, Kisumu, Nakuru, and Eldoret typically receive deliveries within 1-2 business days. Remote areas may take 3-5 business days. We work with trusted logistics partners to ensure safe and timely delivery across the country.

Yes, we provide professional installation services for all medical equipment. Our trained technicians will install, calibrate, and test the equipment to ensure it's functioning correctly. We also provide basic operational training to your staff during installation. Installation services are included for most equipment or available as an add-on service.

Technical Support

Yes, we provide comprehensive installation, staff training, and operational guidance for all medical equipment. Our technical team ensures proper setup, calibration, and provides hands-on training for your healthcare staff. We cover equipment operation, maintenance basics, and troubleshooting procedures to ensure your team is confident using the equipment.

All equipment comes with manufacturer warranty (typically 1-2 years) and we provide ongoing maintenance services. Our maintenance packages include regular calibration, preventive maintenance, and 24/7 technical support. We also offer extended warranty options and annual maintenance contracts for comprehensive equipment care throughout its lifecycle.

You can request technical support through multiple channels: call our support line at +254 700 000 000, email support@positivecorrelation.co.ke, or use the WhatsApp button on our website. For urgent repairs, we aim to respond within 2 hours and dispatch technicians within 24 hours for critical equipment issues.

Payments & Orders

We accept multiple payment methods including M-PESA, bank transfers, credit/debit cards, and cash on delivery for certain orders. For healthcare institutions, we offer flexible payment plans and can work with your procurement department to facilitate bulk purchases through official channels.

Yes, we work with financial partners to provide flexible payment plans and financing options for hospitals and clinics. We understand that medical equipment represents significant investment, so we offer installment plans, lease-to-own options, and can structure payments to align with your budget cycles. Contact our sales team for customized financing solutions.

Orders can be cancelled within 24 hours of placement without any charges. For custom or specialized equipment, cancellation may involve restocking fees. Once equipment has been prepared for shipping or installation, cancellation fees may apply. We recommend contacting our sales team immediately if you need to cancel an order.

Products & Equipment

Absolutely! Our medical equipment specialists provide free consultations to help you choose the right equipment based on your facility's needs, space constraints, budget, and patient volume. We can assess your requirements and recommend the most suitable equipment from our extensive range of medical devices and supplies.

Yes, all our medical equipment meets international quality standards and is certified by relevant regulatory bodies including KEBS (Kenya Bureau of Standards) and PPB (Pharmacy and Poisons Board). We source from reputable manufacturers and ensure all equipment comes with proper documentation, certifications, and compliance with medical device regulations.

Yes, we offer product demonstrations at our showroom or can arrange on-site demonstrations at your facility. This allows you to see the equipment in action, ask questions, and ensure it meets your specific requirements before making a purchase decision. Contact our sales team to schedule a demonstration.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help you with any questions about our medical equipment and services.

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Frequently Asked Questions

Delivery & Shipping

Technical Support

Payments & Orders

Products & Equipment

Delivery & Shipping

Technical Support

Payments & Orders

Products & Equipment

Still Have Questions?